Terms of Service

Last updated: 2/16/2025

1. Agreement to Terms

By accessing or using ScoreBooster's services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Description of Service

ScoreBooster provides an AI-powered IELTS writing practice platform that includes:

  • Writing task evaluation and feedback
  • Personalized learning resources
  • Progress tracking and analytics
  • Practice exercises and sample essays

While we strive to provide accurate AI-generated feedback, users acknowledge that:

  • AI feedback is provided as guidance and may not be 100% accurate
  • Band scores are estimates and may differ from actual IELTS test results
  • The service should be used as a practice tool, not as a guarantee of specific test scores

3. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the security of your account and password.

Account requirements include:

  • Users must be at least 16 years old
  • One account per user
  • Accurate and current contact information
  • Strong password maintenance
  • Immediate notification if security is compromised

4. Subscription and Payments

We offer various subscription plans with different features and limitations. By subscribing to a paid plan, you agree to pay all fees in accordance with the pricing associated with the subscription plan you choose.

4.1 Refund Policy

Refund requests will be considered under the following conditions:

  • Within 14 days of initial subscription purchase
  • Service unavailability exceeding 24 hours
  • Technical issues preventing core feature usage

4.2 Subscription Changes

You may upgrade, downgrade, or cancel your subscription at any time. Changes will take effect at the end of the current billing cycle.

5. Content and Copyright

The content you create using our service remains your intellectual property. However, you grant us a license to use, store, and analyze your content to provide and improve our services.

5.1 Academic Integrity

Users agree to:

  • Submit only their own original work
  • Not share or sell evaluation results
  • Not use the service for actual IELTS test submissions
  • Not attempt to reverse engineer the AI evaluation system

6. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Share your account credentials with others
  • Attempt to gain unauthorized access to our systems
  • Upload malicious content or interfere with our services
  • Engage in automated data collection without permission
  • Impersonate others or misrepresent your affiliation

7. Service Availability and Maintenance

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. Scheduled maintenance will be announced at least 24 hours in advance, except in emergencies.

We reserve the right to:

  • Modify or discontinue features with notice
  • Perform emergency maintenance when required
  • Limit service availability in specific regions

8. Limitation of Liability

ScoreBooster is provided “as is” without any warranty. We are not responsible for:

  • Accuracy of AI-generated feedback
  • User performance in actual IELTS tests
  • Data loss or service interruptions
  • Third-party content or services

9. Dispute Resolution

Any disputes will be resolved through:

  1. Direct communication with our support team
  2. Formal written complaint process
  3. Mediation if necessary
  4. Binding arbitration as a last resort

10. Termination

We may terminate or suspend your account and access immediately, without prior notice or liability, for any reason, including:

  • Violation of these Terms
  • Fraudulent or illegal activities
  • Non-payment of fees
  • Extended period of inactivity

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our platform at least 30 days before they take effect.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms takes away or reduces your rights as a consumer to rely on those mandatory provisions.

The European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr. If you would like to bring a matter to our attention, please contact us at info@scorebooster.org.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@scorebooster.org