Last updated: 2/16/2025
1. Introduction
ScoreBooster (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our IELTS writing practice platform.
2. Information We Collect
2.1 Personal Information
- Name and email address
- Account credentials
- Payment information
- Profile information
2.2 Usage Data
- Writing submissions and responses
- Practice session data
- Performance analytics
- Platform interaction data
- Time spent on tasks
- Error logs and debugging information
- Device and browser information
2.3 AI Processing Data
- Writing samples for AI analysis
- Generated feedback and suggestions
- Band score predictions
- Writing patterns and improvement metrics
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process payments and manage subscriptions
- Analyze and enhance platform performance
- Communicate with you about our services
- Provide personalized learning experiences
- Train and improve our AI models
- Generate aggregated analytics
- Prevent fraud and abuse
4. AI Data Processing
Our AI-powered writing evaluation system:
- Analyzes your writing samples to provide feedback
- Generates band score predictions based on IELTS criteria
- Creates personalized improvement suggestions
- Identifies patterns in your writing style
Your writing samples may be used to:
- Improve AI model accuracy
- Enhance feedback quality
- Develop new features
5. Data Retention
We retain your information for the following periods:
- Account information: While account is active plus 30 days after deletion
- Writing samples: 12 months from submission
- Payment information: As required by law
- Usage data: 24 months
- AI training data: Anonymized and retained indefinitely
6. Data Storage and Security
We implement appropriate security measures to protect your personal information. Your data is stored securely and accessed only by authorized personnel.
Security measures include:
- Encryption in transit and at rest
- Regular security audits
- Access controls and authentication
- Automated threat detection
- Regular backups
7. International Data Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place through:
- Standard contractual clauses
- Data processing agreements
- Compliance with local data protection laws
8. Data Sharing
We do not sell your personal information. We may share your data with:
- Payment processors (Stripe)
- Analytics services (Google Analytics)
- Cloud service providers (AWS, Google Cloud)
- AI processing partners
- Legal authorities when required by law
9. Your Rights
Under GDPR and other applicable laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to data processing
- Export your data
- Withdraw consent
- Lodge a complaint with supervisory authorities
10. Data Protection Officer
For privacy-related inquiries, contact our Data Protection Officer at:
Email: dpo@scorebooster.org
11. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.
12. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect information from children under 13.
13. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our platform.
14. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@scorebooster.org